We had a late flight and were exhausted when we had arrived. The staff at the reception was so kind and upgraded our room for free with a better view and a big bad for our child. We are grateful to everyone in this hotel. Felt like home from home. ❤️❤️❤️

My 8 year old son and I stayed for 7 nights on an All Inclusive Dine-Around package in a Sea Front View Room with Balcony overlooking the Ain Wheel, located in the fabulous JBR (Jumeirah Beach Residence). Check-in was a bit slow as our room wasn't ready. We waited just over an hour before we could finally get into our room. Our room was situated on the 6th floor. It was very clean, spacious, and had two comfortable queen size beds. The room was modern looking. The bathroom was nice, although the shower was located inside the bath. I've stayed in many 5* hotels around the world, and this is the first one not to have a separate shower. The hotel has 2 swimming pools. The main swimming pool has an all round depth of 1.5m. If like me, who is 5ft 6", couldn't stand up with my feet on the floor. I had to tip toe along. There is also a kids pool which has an all round depth of 0.9m under a canopy to protect kids from direct sunlight. For the foodies out there, a choice of 4 restaurants to choose from. Horizon, which serves buffet breakfast, buffet lunch and buffet dinner. Rosso which serves Italian Cuisine. JB's Gastropub, which serves traditional American and British food and Benihana, which serves American and Japanese food. Apart from Horizon, all other restaurants require a reservation. The All Inclusive Dine-Around package only gives you a set menu to choose from, which I personally didn't like. My favourite place to eat was Horizon, as I found it had more options to choose from. Again, on the All Inclusive Dine-Around package, you are only allowed certain drinks which are shown on the various menus. In my opinion, the staff are the stand out people of the hotel. They are so caring, friendly and polite. They can't do enough for you. I have to give a special mention to the following people: Atrium Lobby Lounge - Myatsu and Usha Concierge - Ajeesh and Alkesh Horizon - Amiri, Chan, Kamal, Oveto, Samir and Yamin Lobby / Reception - Ako and Dipesh Rosso - Moh Moh Security - Hamiduh Sundeck Pool - Dushan, Hassan and Omar To the other staff I had interaction with, a big thank you! Thank you for an overall relaxing holiday!

Hotel in a nice location although traffic was a constant challenge to get in and out with many taxis refusing to go there due to the traffic. The rooms were reasonable with a nice view with the world’s hardest beds. Slight challenge with the hotel thinking we only had three people in the room but extra towels came each day when we asked. Food at the various restaurants was reasonable but not amazing - breakfast at the buffet was a little like feeding time at the zoo. Also at peak times the waiting time for the three lifts serving the 25 floors was up to ten minutes. The staff were always friendly and helpful.

We thoroughly enjoyed our stay at the hotel. All staff members were exceptional and catered to all our needs. All services/food provided by the hotel were fantastic! The colleague who checked us in Asbeel was very helpful and allowed us to check in 3 hours earlier which was massively appreciated! Overall our stay was topnotch and I would highly recommend this hotel!

Our first family holiday and it was perfect. From the staff, to the hotel, to the facilities to the breakfast. Amazing, couldn't fault anything within this hotel. Clean and tidy everyday.

i would like to thank one employee in reception his name is Bassel Thank him for his good treatment and the smile on his face.

It was wonderful trip, very delicious food, comfortable room, friendly staff. It is very nice location of the hotel. We will come back

It is a very nice and clean hotel and the people who work there are very nice and kind as especialy Silas and jana helped us very well

Very nice hotel, well located, very attentive and pleasant staff, very professional. Especially Hassan and Irène who improved our stay. Thank to them !

I was travelling alone to Dubai first. The Hotel is directly at JBR, so perfect spot in Dubai for beach and going out in the evening. The food was excelent and the service always very friendly and helpful! Insider: Go to the Wellness-Area and ask for a Aroma-therapy-massage by Indrani! You‘ll thank me for this advice! ;-)